Challenge |
Solution |
How did it help? |
| The most popular tool that my team at Microsoft owns is a work request portal where teams can customize their own web forms. When I joined, we had barely any supporting documents to teach clients how to build and edit the forms. I’d also been hired to administrate this web tool and needed to learn how to do this myself. | I spent my first three weeks on the job writing the admin guide, a 66-page document that describes all the available settings, configurations, best practices, and how-tos for the tool. I would hold meetings with our lead developer, pointing at every piece of the UI and asking “What does this do? What does that mean?” and then type up everything I learned. The guide is very granular and uses screenshots, tables, and navigable headings to make the information easier to learn. | After new teams onboard to the tool, they now have a reference to help them become familiar with it. Our tester also uses this document to build her test case scenarios. Our clients appreciate the guide and give consistently positive feedback about its quality. |
I completed this project for Microsoft. It is internal and belongs to them.
Kate Pluth 